- After an appointment, you can send the customer a text message or email saying something like “Thanks for your business! Would you please take 30 seconds to review us online?” and then have a link for them to click on.
- When they click on the link, they are taken to the Review Gram web app where they are shown “How was your visit?” with a star rating.
- If they select a low rating, they are taken to a form where they can provide feedback to you about what went wrong. This feedback will only be sent to you and will not be made public.
- If they select a high rating, they are taken to a Google or Facebook form where they can provide any feedback they’d like to give. These reviews are made public and will most likely be very positive.